An MSP is an outsourced IT team that runs your day-to-day technology operations on a recurring basis. Typical scope includes help desk, monitoring, patching, identity and access management, backups, and security hardening. For regulated or government-facing work, the difference is documented change control and tighter access governance.

Absolutely. We support co-managed environments all the time. Common splits are: your team owns onsite and internal app ownership, we own escalations, after-hours coverage (if needed), security baselines, monitoring, patching, backups, and project execution. We’ll define ownership up front so tickets do not bounce between teams.

We support commercial environments and government-facing requirements using the same operating baseline: least-privilege access, documented admin work, and disciplined change control. You get clear scope, clear pricing, and documentation you can keep. We are built for teams that need accountability and audit-friendly operations, not vague “IT support.”

Pricing is based on user and endpoint count, support coverage expectations, and the security or compliance requirements of the environment. We scope a baseline managed services plan, then add optional line items like backup, endpoint security, email security, SIEM, and project work. You receive a written quote that spells out what’s included, what’s excluded, and what changes cost.

Yes. We support both commercial environments and government-facing requirements. In regulated contexts, the difference is operational discipline: tighter access control, documented changes, defined escalation paths, and evidence-grade documentation. We can align to your required frameworks and customer expectations (for example, NIST 800-171 and CMMC-aligned controls) and coordinate with your compliance partner or assessor when needed.

Onboarding is structured in phases so we can stabilize the environment before we start changing it.

• Week 1 (Access + discovery): validate admin access, inventory users/endpoints, confirm critical systems, review current tooling, backup state, and MFA posture.

• Weeks 2–3 (Baseline + standardization): deploy or tune monitoring, patching, endpoint security baselines, backup verification, and ticketing workflows. Establish escalation paths and communication channels.

• Weeks 3–4 (Hardening + roadmap): remediate high-risk gaps, document the environment (admin access map, key vendors, network diagram where applicable), and deliver a prioritized roadmap.

Typical onboarding is 2–4 weeks depending on environment size, complexity, and how quickly access is granted. If there’s an urgent incident or a compliance deadline, we can compress scope and sequence accordingly.

We don’t rely on lock-in. If you transition away, we run a documented offboarding process:

• confirm the receiving party and handoff window

• deliver current documentation (asset inventory, admin access map, key configurations, vendor list)

• transfer shared credentials and admin access appropriately

• export ticket history and relevant runbooks (where applicable)

• coordinate cutover steps to avoid downtime (email, DNS, backups, security tools)

• remove our access after confirmation and provide a final closure summary

The goal is a clean handoff with minimal disruption and no surprises.