Operations & support
Many IT companies bill by the hour or by the ticket, so they earn more when things keep breaking.
Support is unlimited: no ticket caps and no hourly charges. Since we don't earn more when things break, we fix the root cause so the same problem stops coming back.
Security & threat response
Many IT companies include basic antivirus and call it "security." When an attack happens, they bill the cleanup as a separate project.
Every client gets a 24/7 security team, log monitoring, threat detection on every computer and strict access controls. If attackers get past security we manage, our work to stop them and restore your systems is included. Outside firms, legal costs and notifications are billed by those firms or your cyber insurance.
Compliance & governance
Usually one company runs your IT and a separate consultant audits it. When the audit finds gaps, the IT company bills a project to fix them.
We manage your security settings and gather the IT evidence auditors ask for. For HIPAA and similar audits, we also help with gap analysis and written policies. For CMMC, our partner Atomus writes the SSP and prepares you for assessment while we handle the IT side. If an auditor flags a security setting we manage, we fix it at no extra cost.
Cloud & identity
Many IT companies set up email and file sharing once and leave it. Sign-in security gets skipped, and moves to government cloud get treated as risky one-off projects.
We manage your accounts, Azure, sign-ins and admin access. We also handle moves between platforms, including to Microsoft's government cloud (GCC and GCC High). Everything is set up for your compliance needs and growth.
Endpoint & device management
Many IT companies install a monitoring tool and call computers "managed." There are no security rules and no automatic setup. New hires wait for laptops, and departing staff can leave with company data.
Computers are enrolled automatically, and your security rules apply until the employee leaves. No device touches your network until it meets your security baseline.
Strategy & accountability
Quarterly reviews and written plans show what we did and what comes next.
A live dashboard shows your response times, security score, ticket trends and subscription costs.
Each quarter we review response times, the health of your systems, security changes and budget, then agree on next steps.
Every procedure, network diagram, policy and setting is documented and yours from day one. If you leave, you take it all with you.
Recommendations for the next 6 and 12 months, based on your growth and compliance needs.
We track renewals, manage licenses and handle vendor calls. You don't spend hours on hold.
New hires are set up in hours. Departing staff lose access right away.
Why this matters
Many IT companies earn more when things break, sell their services in tiers and keep your documentation to themselves.
We include every service in one plan, publish our price and put three guarantees in writing. Your documentation is yours, and if you leave we hand everything to your next provider within 60 days.
Tell us about your setup. We'll show you what's included, how the guarantees apply and what your dashboard looks like.