One team for all of your IT and security.

Every service below is included for every client. Three of them come with a written guarantee.

Operations & Support
[01]

Operations & support

Your IT should need less fixing over time

The industry norm

Many IT companies bill by the hour or by the ticket, so they earn more when things keep breaking.

How we do it

Support is unlimited: no ticket caps and no hourly charges. Since we don't earn more when things break, we fix the root cause so the same problem stops coming back.

What's included →▾
Unlimited remote support
On-site visits in the DC, Maryland and Virginia area
24/7 monitoring and alerts
Automatic updates
Network monitoring and upkeep
Vendor calls handled for you
△
guaranteed
Urgent issues answered in 15 minutes or your next bill is 10% lower
[02]

Security & threat response

A breach on systems we manage shouldn't come with a surprise invoice

The industry norm

Many IT companies include basic antivirus and call it "security." When an attack happens, they bill the cleanup as a separate project.

How we do it

Every client gets a 24/7 security team, log monitoring, threat detection on every computer and strict access controls. If attackers get past security we manage, our work to stop them and restore your systems is included. Outside firms, legal costs and notifications are billed by those firms or your cyber insurance.

What's included →▾
A 24/7 security team watching for attacks
Security log monitoring, 24/7
Threat detection and response on every computer
Strict access controls
Two-step sign-in for every user
Breach recovery work
◉
guaranteed
Breach recovery work included on security we manage
[03]

Compliance & governance

Compliance help from the team that manages your systems

The industry norm

Usually one company runs your IT and a separate consultant audits it. When the audit finds gaps, the IT company bills a project to fix them.

How we do it

We manage your security settings and gather the IT evidence auditors ask for. For HIPAA and similar audits, we also help with gap analysis and written policies. For CMMC, our partner Atomus writes the SSP and prepares you for assessment while we handle the IT side. If an auditor flags a security setting we manage, we fix it at no extra cost.

What's included →▾
CMMC, NIST 800-171, HIPAA and ITAR support
Gap analysis and fix plans
Evidence collection and documentation
IT evidence for CMMC assessments
Written IT policies
Ongoing security checks
◈
guaranteed
Flagged settings we manage are fixed at no extra cost
[04]

Cloud & identity

Microsoft 365 or Google Workspace, set up properly

The industry norm

Many IT companies set up email and file sharing once and leave it. Sign-in security gets skipped, and moves to government cloud get treated as risky one-off projects.

How we do it

We manage your accounts, Azure, sign-ins and admin access. We also handle moves between platforms, including to Microsoft's government cloud (GCC and GCC High). Everything is set up for your compliance needs and growth.

What's included →▾
Microsoft 365 or Google Workspace management
Azure management
Sign-in and identity management
Admin access controls
GCC and GCC High migrations
Account moves, including Google to Microsoft
[05]

Endpoint & device management

Every computer secured from day one

The industry norm

Many IT companies install a monitoring tool and call computers "managed." There are no security rules and no automatic setup. New hires wait for laptops, and departing staff can leave with company data.

How we do it

Computers are enrolled automatically, and your security rules apply until the employee leaves. No device touches your network until it meets your security baseline.

What's included →▾
Device enrollment and security rules
Automatic setup for new computers
Hardening to government security standards
Data labels and leak prevention
New-hire and departure automation
Personal and mobile device management
[06]

Strategy & accountability

Planning and reporting are included

Quarterly reviews and written plans show what we did and what comes next.

Aurelius Dashboard

A live dashboard shows your response times, security score, ticket trends and subscription costs.

Quarterly Reviews

Each quarter we review response times, the health of your systems, security changes and budget, then agree on next steps.

Documentation

Every procedure, network diagram, policy and setting is documented and yours from day one. If you leave, you take it all with you.

IT Planning

Recommendations for the next 6 and 12 months, based on your growth and compliance needs.

Vendor Management

We track renewals, manage licenses and handle vendor calls. You don't spend hours on hold.

Lifecycle Automation

New hires are set up in hours. Departing staff lose access right away.

[07]

Why this matters

How we're different

Many IT companies earn more when things break, sell their services in tiers and keep your documentation to themselves.

We include every service in one plan, publish our price and put three guarantees in writing. Your documentation is yours, and if you leave we hand everything to your next provider within 60 days.

0
Tiers
15
Minute urgent response
90
Days to leave a 12-month term early
3
Guarantees
60
Day handoff
100%
Client-owned docs
[08]

See what this looks like for your business

Tell us about your setup. We'll show you what's included, how the guarantees apply and what your dashboard looks like.