MANAGED IT SUPPORT (U.S.-BASED)
We run day-to-day IT operations: user support, endpoint management, patching, monitoring, and escalation. You get a defined support process, documented ownership, and reporting that ties work to outcomes, not screenshots.
Typical deliverables
User support with defined escalation paths
Endpoint monitoring and patch management
Microsoft 365 / Google Workspace administration
Asset inventory and admin access mapping (baseline documentation)
Vendor coordination (ISP, VoIP, line-of-business apps)
BACKUP, RECOVERY, AND CONTINUITY PLANNING
Backups are only useful if recovery is tested. We implement and verify backup coverage, define recovery objectives, and run restore tests so you can recover critical systems with predictable steps.
Typical deliverables
Backup policy by system (M365, endpoints, servers, file shares)
Restore testing and verification schedule
RPO/RTO target definition per workload
Disaster recovery runbook and escalation contacts
Continuity recommendations for high-impact systems
COMPLIANCE READINESS + GOVERNANCE SUPPORT
We support organizations that need stronger governance and audit-ready operations. We can work alongside your compliance partner or assessor to implement controls, produce evidence, and close gaps.
Common scopes
Readiness and gap assessments
Policy and procedure development
SSP and POA&M support (when required)
Evidence collection support and control implementation tracking
Tenant and network hardening aligned to requirements
Microsoft GCC / GCC High migrations when needed
VOICE, COLLABORATION, AND PRODUCTIVITY ENABLEMENT
We deploy and manage platforms that keep teams productive: Teams, SharePoint, email, and VoIP. The focus is reliability, security, and predictable administration.
Typical deliverables
Teams and Teams Phone configuration (if applicable)
Email domain configuration and deliverability hardening
SharePoint/OneDrive governance and sharing controls
Standardized onboarding and offboarding workflows
TENANT-TO-TENANT MIGRATIONS + CLOUD MODERNIZATION
We plan and execute migrations with a focus on identity, data integrity, and minimal downtime. This includes Microsoft 365 and Google Workspace migrations, file share modernization, and cloud readiness improvements.
Typical deliverables
Migration planning and cutover runbook
Identity and device strategy (Entra ID, Intune/MDM)
Mail, files, Teams/SharePoint, and permissions migration
Post-migration stabilization and documentation
Government-facing platforms
We support deployments that require government cloud options, including Azure Government and AWS GovCloud, based on program requirements.
Malware, phishing, and account takeover are still the fastest ways to lose money and control. We reduce that risk by hardening identity, endpoints, and email, and by monitoring for suspicious activity with a 24/7 SOC-backed detection and response layer powered by Huntress. We handle implementation, tuning, and follow-through so alerts turn into containment and permanent fixes, not noise.
What this typically includes
Identity hardening (MFA, conditional access, admin role governance)
Endpoint security baselines (EDR deployment/tuning, device posture controls)
Email security controls (anti-phishing posture, tenant allow/block governance)
24/7 SOC-backed detection and response through Huntress (investigation + response guidance)
Incident response coordination and post-incident reporting
We handle hardware, software, and licensing procurement end to end: sourcing through approved vendors, quote comparison, ordering, and delivery coordination. We also track what was purchased, who it was assigned to, and when renewals are due so spend stays predictable and audits do not turn into a scavenger hunt.
We enroll and manage corporate and BYOD mobile devices using MDM so devices meet security and compliance expectations without slowing down users. That includes baseline configuration, OS and app policy enforcement, access controls tied to device health, and the ability to lock or wipe a lost device quickly when risk is high.
When you need to change the environment, we scope and run the work with documented change control and clear ownership. This covers migrations, tenant and network hardening, identity and access improvements, and compliance readiness support, with deliverables you can keep so the outcome is repeatable and maintainable after the project closes.
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