Open Operations

We don't sell tiers. We guarantee outcomes.

One service level. Everything included. Three outcome guarantees backed by real accountability. Verified in real-time through your own dashboard — not a quarterly PDF.

△
guaranteed

Uptime

99.9%during business hours

Miss it in a quarter → automatic 10% credit on your next invoice. No claim form. No dispute. Applied automatically via Aurelius.

What happens if we miss →▾
◉
guaranteed

Security

Coveredbreach on managed controls

If your environment is breached through a failure in controls we manage, incident response and remediation are included — no additional invoice, no surprise SOW.

What happens if we miss →▾
◈
guaranteed

Compliance

Audit-readyon managed frameworks

If you fail an assessment on controls CloudByte manages, the remediation project is included at no additional cost. We don't just prep you — we stand behind the outcome.

What happens if we miss →▾
[01]

One service level

No tiers. No upsells. Everyone gets the full stack.

Tiers exist so MSPs can withhold services and create upsell opportunities. We include everything because that's what it takes to deliver the three guarantees above.

Unlimited remote & scheduled on-site support
24/7 monitoring, alerting & patch management
SOC-backed threat detection & response
SIEM & security posture management
Microsoft 365 administration & licensing
Identity, MFA & conditional access management
Business continuity & disaster recovery
MDM & automated device deployment
Vendor & licensing management
Compliance readiness & audit support
Custom IT policy development
Strategic consulting & QBRs
Automated employee lifecycle management
Full documentation — client-owned from day one
Aurelius live operations dashboard
This isn't the "Executive" tier at a premium. It's the only tier. Every client. Same service.
[02]

What it costs

Two things determine your rate: team size and environmental stability

Published rates that drop automatically as your team grows. Stability credits earned as your environment improves. No negotiation. No hidden math.

Scale pricing
1–15Standard$249
16–30Growth$229
31–60Scale$209
61–100Enterprise$189
100+CustomCustom
Stability credit

Baseline: Full rate. We're onboarding, hardening, and stabilizing.

Quarters 1–2
Users25
Growth tier at $229/user
Monthly
$5,725
Annual
$68,700
vs building an internal IT department
You save $126,800/yr
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[03]

Accountability layer

Every guarantee is verified in real-time

Aurelius is your live operations dashboard — not a report we send you, a portal you check anytime. If an SLA metric misses, credits are applied automatically. The dashboard is the contract.

live
99.9%
System uptime
live
<15 min
Avg response
live
Score
Security posture
live
98%+
Patch compliance
[04]

The open operations pledge

[01]

Everything included

One service level. No tiers, no upsells. Every client gets the full operational, security, and compliance stack.

[02]

Published scale pricing

Rates are posted publicly. They drop automatically as your team grows. No negotiation theater.

[03]

Earned stability credits

Your rate decreases as your environment stabilizes. Measured by tickets, posture score, and incidents. Verified in Aurelius.

[04]

Client-owned documentation

Every runbook, configuration, and procedure belongs to you from day one. Walk away with a complete operational playbook.

[05]

30-day clean exit

Month-to-month. Documented handoff within 30 days if you leave — or the final month is free.

[06]

Outcome guarantees

Uptime, security, and compliance outcomes backed with automatic credits and covered remediation. We have skin in the game.

[05]

Traditional MSP vs Open Operations

Traditional MSP
Service levels3 tiers — pay more for more
PricingOpaque, negotiable
Rate over timeIncreases 3–5% annually
If SLA missesNothing happens
If breachedIncident response billed separately
If audit failsRemediation project billed separately
ReportingQuarterly PDF, self-graded
DocumentationMSP-owned lock-in
Contracts12–36 month minimum
ExitMessy, adversarial
CloudByte — Open Operations
Service levelsOne. Everything included.
PricingPublished, automatic scale
Rate over timeDecreases with stability
If SLA misses10% automatic credit
If breachedIR & remediation covered
If audit failsRemediation project free
ReportingLive dashboard (Aurelius)
DocumentationClient-owned from day one
ContractsMonth-to-month
Exit30-day guaranteed handoff
[06]

Your MSP should have skin in the game.

Tell us your team size. We'll show you the outcome guarantees in detail, your projected rate with stability credits, and what Aurelius looks like on day one.

See the 90-Day PlanCompare Our Stack